24/7 Response & Monitoring
HAVING A SUPPORT NETWORK 24/7 PROVIDES PEACE OF MIND TO YOU, YOUR FAMILY & FRIENDS
Emergency Medical Services is committed to finding solutions to keep people in their homes SAFELY for longer. The safeTcare model offers 24 hours a day, 7 days a week, 365 days a year monitoring! The devices they supply use the latest technology and more importantly are simple to use. Everyone deserves the freedom to take charge of their independence and stay in their own home for as long as they safely can.
Paul Joseph, the heart and soul behind the business, answers some questions:
Victoria: Paul, was it your background in security that prompted you to start EMS or were there other contributing factors?
Paul: My 20+ years in security were definitely a factor in growing the business in this direction but truthfully, it was the number of horror stories I kept hearing from elderly clients and the fact that I could see a way to very clearly prevent the majority of them. Victoria: So, why would someone need to use Emergency Medical Services?
Paul: It still breaks my heart to think about an elderly friend of mine who spent 48 hours on the floor of her home after a fall, thinking she would die before someone found her, or the fellow who slipped in his shower and suffered excruciating pain for hours before he was discovered. We can’t stop accidents happening but we can reduce the amount of suffering following the event and hopefully save lives in the process. Because it’s not just the fall or accident that does damage, it’s the long term psychological effects these events cause as well. I’ve known people who have moved to nursing homes because they were so afraid of having another accident. We help minimise that fear by being there 24 hours a day, 7 days a week, 365 days a year! Victoria: Tell me about the system. Is it really as simple to use as you say?
Paul: It is literally, the press of a button! The system uses the latest technology but the user only has to push a button. There’s no dialling a phone or complicated setup, nothing to try and read or work out. It’s been designed with the end user in mind and our customers love how easy it is. The fact that the system works anywhere the wearer goes, ensures we truly are able to monitor them for both medical alarms and fall detection both when they are at home or out enjoying time in the garden, up at the shops or anywhere in Australia that they may be.
Victoria: What does ‘monitored’ mean exactly?
Paul: It means we’re there when you need us. The safeTcare team member taking the call assesses the situation, will contact the ambulance if needed, sharing with them all the necessary health history, conditions, medications, allergies etc. We also provide registered Key safes to allow the ambulance immediate entry, this saves precious time and possibly lives. Generally we will get the client to safety, we stay on the phone until help arrives and then contact their family/friends, so their family/friends face less stress. We are more than a dial 000 service, we are a support network available at all times, in some cases we may just send an afterhours Doctor or a close neighbour, depending on the circumstances. It’s personal and we ensure all parties “peace of mind”.
Victoria: And, of course, the all-important question… how much is it going to cost me?
Paul: Right NOW, we are running a great Senior’s Subsidy program, we supply the equipment for FREE, which is over $500 value and it’s the customers to keep. For the monitoring, we do prepaid packages and loyalty reward subsidies, alleviating the stress of ongoing costs. This is all best explained with an obligation free in home demonstration from one of our qualified safety advisers, who are there to provide you with the best possible solution to help you stay at home longer and keep your independence. Simply call 1300 699 159.
safeTcare Team Phone: 1300 699 159 www.emsas.com.au
